Troubleshooting SharePoint Outlook Integration 2.0 Issues : BoostSolutions

Troubleshooting SharePoint Outlook Integration 2.0 issues

In a SharePoint & Outlook environment:

User can synchronize a SharePoint library, contact list, task list, project task list and a certain type of SharePoint external list with Outlook. But this is only one way, SharePoint -> Outlook. BoostSolutions Outlook Integration provides Outlook -> SharePoint Integration.

Below are some issues and troubleshooting tips for SharePoint and Outlook Integration.

1. Unable to find Outlook Integration Add-in in Outlook

Not able to find Outlook Integration after launching Outlook even if Outlook Integration is successfully.

Solution:

Go to Outlook File->Options->Add-Ins, make sure BoostSolutions Outlook Integration is active.

Note: If you are using Windows XP, make sure you have installed .net 2.0

2. While uploading mails in bulk, I always get “Fail to save local file” error after upload more than 200 files.

Solution: Go to Outlook File-> Info->Account Settings; make sure check “Use Cached Exchange Mode”.

3. When launching Oulook, I get “Outlook Data File not found” message

Solution:

Click OK to set Outlook Data file, then this message will not appear. If this message still appears, please go to File->Info->Account Settings->Data Files, check whether or not data file of “OutlookIntegration-BoostSolutions” is more than one. If so, you can delete them to recreate the data file after re-launch Outlook.

If you delete Outlook Integration temp file in your client but not delete this data file in Outlook, then above message will still appear.

4. Always show “Fail to connect server” in manage License window.

Solution:

Please make sure test connection successfully in General Settings;

Please make sure set client data storage successfully in server;

Please make sure set correctly user and password in client data storage of server;

5. User wants to get more details for mails uploading failure.

Solution:

Go to Outlook Integration configuration file in local machine. E.g C:\Users\tester\AppData\Roaming\BoostSolutions\Outlook Integration; open config.dat file, add parameter Debug=”1″, then restart Outlook Integration.